We want you to be satisfied with your GALLY Outdoors purchase. Please review the following policy before requesting a return.
Return Window
Eligible products may be returned within 30 days of delivery. To qualify for a return, the product must be unused, undamaged, and in its original condition and packaging.
Ammo Boxes and Other Products
Unused standard products may be returned within the 30-day return period. Products showing wear, damage, modification, or improper use are not eligible for return.
Personalized, specially modified, or custom-made products cannot be returned unless they arrive defective, damaged, or materially different from what was ordered.
Apparel, Hats, and Accessories
Apparel, hats, and accessories must be unworn, unwashed, and returned with their original tags and packaging. Items showing signs of wear, washing, odors, stains, or alteration cannot be returned.
Damaged, Defective, or Incorrect Items
Inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us within 7 days of delivery at info@gallyoutdoors.com.
Please include your order number, a description of the issue, and clear photographs of the product and packaging. If the claim is approved, we will provide replacement or return instructions at no additional cost.
Starting a Return
Before returning any product, contact us at info@gallyoutdoors.com with your order number and reason for the return.
Do not send a product back without authorization. Returns sent without prior approval may not be accepted. Approved customers will receive the correct return address and shipping instructions by email.
Return Shipping
Customers are responsible for return-shipping costs for returns that are not caused by a defective, damaged, or incorrect product. Original shipping charges are nonrefundable.
We recommend using a trackable shipping service. GALLY Outdoors is not responsible for returned packages that are lost or damaged during transit.
Refunds
After we receive and inspect an approved return, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method. Processing times vary by bank or payment provider and may take several business days after the refund is issued.
Products returned used, damaged, incomplete, or outside the return period may be denied a refund.
Exchanges
To request an exchange, contact us at info@gallyoutdoors.com. Exchanges depend on product availability. In some situations, the original item may need to be returned and a new order placed.
Order Cancellations
Contact us as soon as possible if you need to cancel an order. We cannot guarantee cancellation after production or order processing has begun. Orders that have already shipped must follow the standard return process.
Contact Us
For questions about returns, exchanges, or refunds, contact:
GALLY Outdoors
info@gallyoutdoors.com